Welcome to Tianhong Machine Co.,LTD.

Service

The company has a strong technical force in stone machinery manufacturing, rich experience in stone machinery manufacturing for 30 years, and has a unique and efficient R&D team.

Service Philosophy
Service Objective
Service Objective
Strive for 100% customer satisfaction
Service Principle
Service Principle
All year round, always on standby
Service Tenet
Service Tenet
Sincere and sincere cooperation, perfect service
Service Efficiency
Service Efficiency
Customer demands, timely response
Service Process
Pre-sales Service
Pre-sales Service
Assist in site planning, technical problem-solving, and auxiliary configuration consulting; Develop a suitable equipment selection plan for customers and provide suggestions for layout design; Conduct income analysis to ensure investment returns, etc
In-sales Service
In-sales Service
Submit a standard list of contract equipment configuration, installation, etc. for customer confirmation; Senior engineers install and debug to ensure the smooth operation of equipment; Provide on-site technical training for operators and free training for mechanical and electrical maintenance personnel
After-sales Service
After-sales Service
Ensure timely supply of parts and accessories to reduce downtime; The 24-hour after-sales service hotline is available 24/7 to respond to customer needs at any time; One machine, one file management, establishing independent files for each machine, meticulous attention to detail; Regular customer visits to collect feedback and ensure optimal equipment operation
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